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Getting a post approved.

A link for your client: they see the post on a phone and say “Looks good” or what should change — no account needed. You read the answer in SocialStudio.

VideoCreating an approval link
On this page

What your client sees

Your client opens the link without an account and without signing in. At the top are the post’s title, the brand it was written for, the date if there is one, and how long the link is valid. Below that is the post on a phone — the same mock-up as in your preview, with the brand’s name, logo and handles. They flip through the networks that have a version and the reel, and switch between light and dark.

Below the phone they can write a note on exactly this network, under “Your feedback” a note on the whole post and — if they like — their name. Then they click “Looks good” or “Request changes”; for changes, the page asks for a word on what should be different. Afterwards it says “Thank you — your feedback has arrived.” As long as the link is valid, they can change their answer; the last one counts.

The page speaks your client’s language, not yours: it follows the language they chose, their country or their browser. The texts of your post stay as you wrote them. Nothing is posted from the page, and it shows only this one post — no other posts, no email address, nothing from your account. Search engines don’t list it.

On the approval page for the autumn menu, someone switches from Instagram to Facebook, writes “Please mention the price of the soup” under Facebook, types a name and clicks “Request changes” — “Thank you — your feedback has arrived.” appears.

If your account has several brands, choose the right one on the post under “Which brand?” before you send the link — otherwise your client sees no brand name.

Reading the answer

In the “Approval link” area you see how long the link is valid and whether it has been opened: “Opened on …” or “Not opened yet”. It counts the first opening through the link you sent. Your own look through “Take a look” doesn’t count — that page says “Your preview” at the top, and only your client can answer.

When your client answers, it says “✓ Approved on …” or “Changes requested on …”, with their name if they gave one, and below it their comment and their notes per network. At the same time you get an email at your account’s address, in its language and with a link back to the post. If they send several times in a row, you get at most one email every five minutes — unless they change their decision.

If you change the post after they answered — title, text, images or their order, a version, the reel or the brand —, the answer is followed by “Changed since — the answer refers to the earlier version. …” The link already shows the new version then; ask your client to take another look. Date and campaign don’t count, because they don’t change what the post says.

The “Approval link” area for the autumn menu with “Opened on …” and below it “Changes requested by … on …”, the comment and the note on Facebook next to the Facebook icon.

Related guides and next steps

Explore the tool: ⁦SocialStudio ai⁩

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